If you have ticked "Please send me an email confirming my recent amends to my registration" when submitting any details, you will automatically receive confirmation of the upload.

Please note that, after the upload, a representative will need to review your details. You will receive another email when this is complete.

The only valid and acceptable proof of purchase is the Sales Invoice or a VAT purchase receipt. You may have provided a delivery note which is not considered as valid proof of purchase.

Note that a valid proof of purchase must clearly show your purchase date, product purchased, store name and total amount paid.

Please be advised that your proof of purchase should display date of purchase, product purchased, store/vendor's name and price paid.

Your file should not be larger than 8 MB. You can only upload JPG, TIF and PDF. 

In order to submit your valid serial number, please click on the number sign (#) under the 'Manage My Registration' heading, located to the right of each row.

In order to change your login details, please click on the 'Update your details' button, located in the top right of corner of the Online Tracking System.

You will see both 'Change username' and 'Change password' options.

BEING PROCESSED
This status indicates that your application has been received and is currently being processed by our representatives.

MISSING INFO
This status indicates that data is missing. For example, the serial number provided is not valid or the proof of purchase does not show the date of purchase.  The reason for this status is displayed under the 'Comments' section.

VALID
This status indicates that all data has been provided and your registration has been successfully validated, i.e. you don’t need to provide any additional information in relation to your claim.

INVALID
This status indicates that the registration  does not comply with the promotional terms and conditions. For example, the purchase was not made within the valid promotional dates. The reason for this status is displayed under the 'Comments' section.

SHIPPED
This status indicates that the delivery has been organised and no further action is required.

RESHIPPED
This status indicates that the previous delivery was not successful and has been processed again.

PENDING/BEING PROCESSED
This status indicates that the registration has been received and is currently being processed.

DISPATCH ORDER ISSUED
This status indicates that the registration has been reviewed and approved. It is currently being queued for processing.

RFAILED DELIVERY
This status indicates that the transaction was unsuccessful. This is because the details for the delivery are insufficient.

RESENT
This status indicates that the delivery details have been re-confirmed and the transaction is being processed again.

This is the date when you can expect the transaction to be received.

This is the date when the transaction was actually made.

Please note that for bank transfers it may take a few more days until the amount appears in your bank account.

Please note that the serial number is an alphanumerical sequence and the most common location of the serial number is on a sticker stamped on the base of your device or on your product box.

The barcode is a universal number assigned to each product model that is manufactured and distributed.

The barcode consists of numbers and a pattern of parallel lines of varying widths, printed on the product package.

We would kindly ask you to provide the new details for the product - proof of purchase and serial number.

If you have already received your incentive, there is no need to return it.

If you have returned your product and have not received your incentive yet, please select the x-sign (X) under 'Manage My Registration' heading.

If the promotion is still active and the newly purchased product is eligible, please register it by visiting the promotion site.

Please be informed that if you have already received the incentive for the old product you will also need to return it back as outlined in the terms and conditions.

If you have returned your product and have not received your incentive yet, please select the x-sign (X) under 'Manage My Registration' heading.

Please be informed that if you have already received the incentive you will also need to return it back as outlined in the terms and conditions.

Terms and conditions

1. On the purchase of selected Bosch hobs, as listed below, consumers are able to redeem their complimentary Bosch pans by providing proof of purchase. No additional purchases or payments are required. The complimentary pans are free for consumers who purchase the eligible appliances between 01^st April 2026 – 31^st December 2026.

2. The complimentary Bosch pots and pans includes 2 x BergHOFF stainless steel induction pots and 1x BergHOFF stainless steel induction pan. Sizes of which are: - Pot (diameter 14cm bottom and 16cm top, capacity 1.9 litre capacity with glass lid, Pot (diameter 18cm bottom and 20cm top, capacity 3.6 litres capacity with glass lid, Pan (diameter 22cm, height 5cm with non-stick coating. The average price of the pans is €150 based on the Bosch IE accessory store. 17004033 Set of 2 pots and 1 pan | BOSCH IE

3. For selected models (listed below) there is a Flex pan set worth €246 – 3 pieces: Medium pan: 30 x 22 cm (top including handles) / 20 x 19 cm (bottom) and 2 x small pans: 30 x 11 cm (top including handles) / 20 x 7.5 cm (bottom). 17007154 Cookware set | BOSCH IE

4. The Complimentary Offer shall only apply to purchases of the following Bosch hob models: 

5. The complimentary offer is available through Republic of Ireland retailers and kitchen partners/retailers.

6. The offer is open to consumers in Republic of Ireland only.

7. Only one set of pans per household is permitted to be claimed.

8. The complimentary pans offer does not apply to any graded, remodelled or seconds appliances.

In order to redeem the complimentary offer, purchasers must fully complete an online redemption form at https://bosch-pots-and-pans.sales-promotions.com/ including product ENR and FD numbers, attaching a copy of the original full purchase receipt that shows model number and date of purchase. For the avoidance of doubt, copies of deposit receipts and/or order confirmations shall not be accepted. Purchasers can call the freephone helpline on 1 800 929 039 or email bosch@promotion-support.com for assistance between 9am and 5pm, Monday to Friday excluding Bank Holidays.

9. In the event that you do not have access to the internet or are unable to claim online, please telephone the freephone helpline on 1 800 929 039. The advisor will be able to complete your redemption over the telephone, however, you will need to post your purchase receipt to Benamic Unlimited Company, IDA Business & Technology Park, Kilkenny, Ireland on behalf of the Promoter.

10. To validate the claim. Claims will only be dispatched upon receipt of a valid purchase receipt. Postal charges will apply. Your receipt will not be returned to you so please ensure you keep a copy.

11. Your complimentary pans will be sent to you within 30 days of your claim being verified.

12. BSH accepts no responsibility for any redemption forms that are incomplete, illegible, corrupted, lost, damaged or delayed. Please note that proof of sending is not proof of receipt.

13. BSH reserves the right to investigate and undertake all such action, as is reasonable, to protect itself against fraudulent or invalid claims including, without limitation, to require purchasers to provide further verification as to proof of purchase. In addition, BSH reserves the right to reject those redemptions which it considers, in its absolute discretion, are fraudulent or invalid.

14. The decision of BSH in all matters is final and binding and no correspondence shall be entered into.

15. BSH reserves the right to change or withdraw the free offer at any time due to circumstances beyond its reasonable control.

16. BSH shall not be liable for any interruption to the free offer due to circumstances beyond BSH’s reasonable control.

17. BSH shall not be held liable for pans not received by the consumer but signed for at time of delivery.

18. All Claim forms and copy purchase receipts, once received by the Promoter, will become its property and will not be returned to claimants therefore we recommend keeping a copy for your records.

19. By submitting a redemption form for the free pans, purchasers agree to be bound by these terms and conditions.

20. BSH reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary these terms and conditions, at any time.

21. Personal data is collected for the purposes of the complimentary offer only, unless the consumer opts in to hear further from Bosch during the redemption process. Personal data will be processed in accordance with the provisions of the Promoter’s privacy policy, which is available at http://www.bosch-home.ie/store/local_privacy_policy

22. This complimentary offer will be administered by Benamic Unlimited Company. A copy their Privacy Policy can be found at: https://www.benamic.com/privacy-policy/

23. All correspondence should be sent to Benamic Unlimited Company, IDA Business & Technology Park, Kilkenny, Ireland on behalf of the Promoter.

24. The Promoter is Bosch, a division of BSH Home Appliances Limited, a company registered in Ireland under company registration no. 904575, whose registered office is at BSH Home Appliances Ltd, M50 Business Park, Ballymount, Dublin 12.